Episode Details

In this episode of the Practice of Therapy podcast, Gordon talks with Kasey Compton, LPCC who is the President/CEO of Mindsight Behavioral Group. Kasey was able to build a large group practice (80 staff members!) in 3 years time. Kasey and Gordon talk about the systems and processes she put in place in order to sustain that kind of growth successfully. Kasey also talks about money mindset and what is needed in order to feel confident about growth and building a practice to that level.

Kasey built a million dollar practice with over seventy-five staff members in less than two years from the ground up. She is the President/CEO of Mindsight Behavioral Groupwith multiple offices located in Kentucy. Kasey says, "it definitely wasn't easy but I learned a lot scaling a practice". She is now in year three and her business with basically running itself; largely due to the systems and processes we put into place.

Now, Kasey is a behavioral group consultant(www.consultwithkc.com) and author that helps practices avoid mistakes by cleaning up their systems, implementing better processes, and understanding what to do with their money. Kasey says, " I take so much pride in my own practice and now I feel honored to help others grow too."

One of the things that Kasey realized early in her private practice career was the need for "residual income". As a solo practitioner, your income is based solely on what you can produce. You have to see clients in order to make money. But as Kasey said, "life happens" and you have to take time away… getting sick, having babies, or other family stuff.

Kasey started her group practice out of a desire to not have to worry about having income stop when she was not working. It just made sense to be able to duplicate her efforts and be able to provide employment for other clinicians.

Kasey's phenomenal growth (80 staff members and a million dollar practice in just 3 years) came primarily out of her ability to create processes and systems to make the growth as seamless as possible.

She put most of her effort on the front end into mapping things out so that the processes and systems where well defined. She also said that she made some mistakes and learn from them rather than let them be defeating.

Another important piece of Kasey's success in having a practice the size of her's was in developing a culture that was positive to work in. Kasey said she wanted to promote people's strengths and creativity. She also recognized that not everyone was as driven as she was but they could thrive better if she did not force that way of being on them.

Kasey also has put in place a lot of incentives for her employees that help motivate them use their strengths and promote the culture she has establish within her practice.

Another area that Kasey and Gordon talked about was learning how to delegate and outsource things. As a practice grows, the owner needs to be able to just focus on those things that help the company grow and be profitable.

When a practice is just starting, you have the time to "do it all" and you really need to keep costs down. But as growth occurs, it really becomes less efficient and even more costly to do all the bootstrapping yourself. It's be