Episode Details

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the Chief of Operations & Founder of Stafi, Demetrio Rico & Raquel Gomes. Demetrio explained that Stafi's vetting and screening process is incredibly rigorous, with only 1% of applicants cutting. This ensures that only the best and most qualified individuals are hired. Stafi takes pride in training its staff in-house and providing ongoing support to ensure they add value to the law firms they are paired with. They don't just provide staff; they act as an extension of the law firms, handling onboarding, continuous education, and training for the virtual team. They even have a full-time psychologist dedicated to supporting the staff, which is a testament to their commitment to their employees' well-being. Raquel added that Stafi offers different types of coaches to support the virtual staff representatives. Their client success team is in constant touch with the law firm owners, acting as their business partners. Demetrio and Raquel emphasized helping law firms and lawyers with business development and sales strategies. They pointed out that many law firms mistakenly believe they need to hire more paralegals when what they need is to free up their time and focus on growing their business. Stafi aims to help them find someone who can handle certain aspects of their business just as well, if not better, than they can, allowing them to scale their business to the next level.

Key Points from the Episode:

• Introduction of Demetrio Rico and Raquel Gomez, co-founders of Stafi
• Overview of Stafi's services for law firms specializing in virtual staffing
• Strict vetting and screening process for hiring virtual staff
• In-house training and ongoing support for virtual staff
• Different types of coaches and client success teams for support and engagement
• Advantages of partnering with Stafi instead of recruiting locally
• Importance of helping law firms with business development and sales strategies
• Empathy and sales skills in a receptionist or intake person role
• Negative impact of interruptions on efficiency

About Raquel Gomes:

Raquel Gomes, a passionate entrepreneur and advocate for women in business, hails from the south of Brazil. Armed with a unique blend of expertise as a licensed psychologist with an MBA in International Business, Raquel is the founder of Stafi. Her company specializes in sourcing highly qualified offshore staff, enabling business owners, particularly women entrepreneurs, to focus on core tasks that drive client satisfaction and business growth. Having excelled as a sales Rockstar and a leader of Rockstar Sales Teams, Raquel emphasizes the importance of balancing professional success with cherished moments with loved ones and self-love. Despite her success in business, family and friends hold paramount importance in her life. A fascinating aspect of Raquel's journey is her upbringing without television until age 16, instilling in her a unique perspective on screen time and fostering a creative mindset, a principle she now applies in raising her daughter.

About Demetrio Rico:

Demetrio Rico, a seasoned professional with over two decades of experience, has significantly impacted the global telecommunications sector through his leadership in successful sales teams. Demetrio recently served as the Global Vice President of Sales for 2600Hz, contributing to the company's rapid growth.