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253. Realizing the Benefits of Automation and Insourcing at Nuuday
Description
On this podcast, Brad Hairston talks with Nina Winther Jensen, Head of Business Process Management at Nuuday, a Danish telecommunications company and a customer of SS&C Blue Prism, who explains how her organization is leveraging automation to challenge traditional methods like labor arbitrage and take more ownership of improving and innovating business processes.
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Here’s what we talked with Nina about:
*Nuuday’s automation journey
*The importance of automation to the telco industry
*Nuuday’s approach to automating work by department
*Nuuday's automation team structure and skills
*How Nuuday insourced a BPO-supported operation
*Critical success factors behind Nuuday’s automation success
*Future direction of the automation program
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