Episode Details

FULL SHOW NOTES
https://podcast.nz365guy.com/267

• Talks about Greg’s first winter experience in Seattle  
• Discussions about Gregs career background  
• Greg’s Dynamics background  
• The turning point for Greg where he thought that things are not just about implementing software but that people also need to adopt  
• How does Greg deal with customers who do not want to pay for Organizational Change Management?  
• What is the value of Change Management?  
• A conversation about the Catalyst program  
• Talks about Organizational Transformation Practice – what Greg does in this area  
• The part of HCD or Human Centre Design play in what Greg does  
• The things that Greg find very effective consulting in this space - Human Centre Design  
• How Greg’s thinking affected the successful delivery of all the projects he has done with the customers?  
• The three principles for the implementation and adoption of new technology  
• A discussion about Experience Design  
• The importance of creating a culture to understand the customers better 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith