Episode Details

Therese B. Pandl, RN, MN, MBA, FACHE

Executive Summary

Therese is a healthcare executive, with over 35 years of progressive leadership in large, complex health care systems. Successful record of achievement in building integrated systems of care, advancing physician alignment, improving clinical delivery systems as well as developing successful risk-based payment models. She has led strategic growth initiatives including multiple physician integration initiatives, alignment of independent hospitals, development of a provider-sponsored health plan as well as service line expansions. Operationally, Therese drove a division structure to reduce redundancies, increase efficiency and reduce costs across the continuum. Therese is recognized for developing teams that produce significant results while maintaining effective board, physician, and staff relationships. Passionate about coaching to enhance leadership capacity, driving improvements in safety, quality, and affordability.

Professional Experiences

• HSHS: Eastern Wisconsin Division President and CEO

• HSHS: President and CEO St. Vincent Hospital and St. Mary’s Medical Center

• Columbia St. Mary’s: Executive Vice President and COO; Executive VP of Hospital Operations; EVP Ozaukee Region

• St. Mary’s Hospital, Ozaukee: Senior VP and COO.

• St. Mary’s Milwaukee: Vice President of Operations; Vice President of Patient Services, Director Special Projects, and Education; various clinical leadership positions

Key Career Accomplishments

• Achieved highest performing division within system as Division President and CEO, drove performance of 4 hospitals including the partner relationship with an integrated physician clinic with over 400 providers (Prevea Health) and minority affiliation with a fifth hospital. Grew revenue and operating margin by over 35% over the 11 years served.

• Served on system-wide strategy team and led various system initiatives including clinical and operational improvements.

• Developed financial integration and partnership models with large multi-specialty physician group and separately with a progressive medical oncology group.

• Led initiative to implement EMR in division, which was later adopted and installed across the system.

• Developed strategic partnerships with regional hospitals through minority equity investments and service line strategies to coordinate care in broader market.

• Created Division structure for all 4 hospitals to function cooperatively with a single executive team, shared management, spreading expertise to drive highly reliable patient care, providing standardized, high quality support to each facility. Reduced management structure by over 50%.

• Implemented service line structure across the division, with vision, strategic plan and dashboards for each line. Growth and performance improvement demonstrated in each line.

• Led development of provider-sponsored health plan in partnership with well-respected existing insurer to leverage their infrastructure. Previously served as president of hospital-physician organization, which contracted with managed care to drive appropriate payment protocols.

• Developed designated Children’s hospital within a hospital, achieving significant community support through a successful multi-million-dollar capital campaign with Aaron Rodgers as Honorary Campaign Chair.

• Designed and delivered regional system agenda for performance improvement, including quality & safety, executive sponsor for LEAN program, data- driven efficiency processes and improving patient satisfaction.

• Oversaw major facility construction projects including replacement hospital, inpatient tower additions, ambulatory surgery centers, physician clinics, etc. totally over $800 million.

• Chaired Wisconsin Hospital Association (WHA) board, served on multiple committees and received WHA Distinguished Se