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821: Hospitable Healthcare: Just What the Patient Ordered
Season 7
Published 2 years, 7 months ago
Description
Dr. Stowe Shoemaker, former Dean of of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas is here to talk about his book Hospitality Healthcare which introduces healthcare providers to an original service model based on principles the hospitality industry has used to create great guest experiences.