Episode Details

It takes a village to run a thriving practice and hiring an administrative assistant is a crucial step toward building the business of your dreams.

Hiring a great admin pays off financially but also emotionally, as you’re able to focus on the tasks within your skillset. This helps you feel less drained and more fulfilled and allows you to provide better care to your clients.

Leah has worked with admins for nearly seven years, and they have handled all aspects of her business apart from the clinical work, including invoicing, bookkeeping, and project management.

Annie hired her admin when she started getting too many appointment requests to keep up with and realized that in order to be able to help new clients, she’d need to free up more time. Her admin handles incoming requests, intake forms, customer service, patient charts, and so much more.

“Ever since I’ve been able to shift out of having to do some of that stuff, my energy level and my passion for my work has increased as well.”

In this episode, we will cover:

• How to free up more time to focus on your clients (04:00)
• The importance of focusing on your own expertise (09:13)
• The key traits that make for an incredible administrative assistant (14:34)
• What to have in place in order to make your relationship with your admin run smoothly (17:21)
• Where to download critical templates for administrative assistant and sub-contractor contracts (18:48)

Links and Resources

• Templates: https://learn.anniefrisbie.com
• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate

If you like what you heard today, please follow us on Facebook and Instagram and leave us a review on iTunes. You can email us questions and comments at hello@lactationbusinesscoaching.com.

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

Many thanks to Stephanie Granade for her production assistance, and to Silas Wade for creating our theme music

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