Episode Details

What do your clients REALLY think of you and your business? Figuring this out is a challenge for all of us business owners, and we can’t guess at it, make assumptions, or take it lightly. There is a formula to this realization, and we have the secret sauce to make it happen. In this behind-the-scenes episode, you’ll learn what we discovered when we interviewed our top clients and how we implemented big changes. Join us to learn more!

I’m joined by Tap the Potential’s Lead Strategist, Melissa Swire, who understands why this topic is essential to business success. We share a heart-wrenching reality that occurred two years ago when our client services had fallen off significantly. It took hard feedback from our clients to turn things around. Dramatic changes like these can happen for your business, too, and you can start with small steps taken in a consistent direction today!

Profit by Design is a Tap the Potential Production.

Show Highlights:

• A flashback to the hard truths of 2021, COVID struggles, and what our client survey revealed to us

• How we took action steps to improve our customer delivery, starting with the wishlist interview and quarterly action plan review meetings

• How we built accountability into our client coaching programs–and how our college intern, Mariella, makes it happen

• How Melissa has woven her business experience and background into the superior quality of service we give our clients

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