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246. Elevating Patient Care Through Automation at IU Health
Description
On this podcast, Brad Hairston speaks with Bryan Daniels, VP of Revenue Cycle Solutions at Indiana University (IU) Health, and Matt Gustitus, CEO and Founder of Digital Workforce Solution, who share how IU Health has leveraged intelligent automation to drive sustainable change across the organization.
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Here’s what we talked with Bryan and Matt about:
*Overview of IU Health’s automation journey and critical success factors
*How automation opportunities were identified/prioritized
*How IU Health’s delivery partner (Digital Workforce Solution) impacted their progress
*Key challenges for IU Health’s automation program
*Managing change across different stakeholder groups
*Benefits realization
*Balancing technology adoption with a human-centered approach to patient care
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