Episode Details

In this intriguing episode, Mike Knight delves into the VAKOG Mixed Modality—a framework focusing on Visual, Auditory, Kinesthetic, Olfactory, and Gustatory senses—and its application in the Managed Service Provider industry. Learn how understanding these sensory modalities can enhance client interactions, improve service delivery, and create a more impactful customer experience. Mike offers practical tips and examples to help MSPs integrate VAKOG into their business strategies. Don't miss these insights that can set your MSP apart in a competitive market.

Mike Knight MBA FCIM  Director, MKLINK Ltd