Episode Details

You don’t have to be a rocket scientist to figure out that quality matters in your organization. 

But a lot of leaders struggle to take that ideal of quality and actually turn it into a day-to-day reality for their team.

In other words, how do you operationalize quality? 

This conversation with Scott Redler will help you answer that question. Scott is the Cofounder of Freddy’s Frozen Custard and Steakburgers and the Chairman of the National Restaurant Association.

He’s passionate about doing things the right way, with quality and attention to detail.

But he doesn’t just leave it to chance. In this conversation, you’ll see how he’s codified those standards. And you’ll discover how, as a leader, he’s creating a clear picture of what quality means by building it into the culture.

You’ll also learn:

• Why you need a long-term approach to delivering value
• Advice for anyone who works in a franchise model
• A helpful process for balancing short-term and long-term decisions
• A fun (and productive!) way to boost innovation
• Why you should incentive long-term thinking in your team

Take your learning further. Get proven leadership advice from these (free!) resources:

The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go 

Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day

Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.