244: Should Coaches Ever Give Refunds?

Season 24 Episode 244

Find the full transcript for this episode and other resources for coaches at prosperouscoach.com/244.

Also mentioned:
Episode 243 about how to prevent refund requests
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In my first year of helping coaches to build their coaching business, one of my clients asked for a full refund after I spent 6 months of private work with her. I was floored and had not seen this coming!

I found out later that she had asked for a full refund from her coaching training school as well and I knew that this was really about her needing money.

I had a phone conversation with her and told her that I couldn’t in good conscience refund her because I had already given her my time and her post program results were her responsibility — something I could not control.

But she threatened to complain to Visa, Better Business Bureau and PayPal, so I gave her a full refund to remove those threats.

I thought it was just as well that she wouldn’t be a coach. And, I felt compassion that her financial straits were such that she was searching for money.

I will never again give a full refund for time that I already spent one on one with a client unless my integrity is clear that I should.

I'd love to hear from you. Stay inspired and make things happen! - Rhonda Hess, Prosperous Coach

Rhonda Hess helps new coaches leverage their zone of genius into a profitable coaching niche and launch with confidence.
For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a discovery call.
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Published on 2 years, 4 months ago

Podcast Episode Details

244: Should Coaches Ever Give Refunds?