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How customer success will secure your growth story - EP 08 | Linus Haferkemper
Description
Your customer success team is only a cost center at your company - and you’d like to change this? Fortunately, you can (and this episode tells you how).
Actually, your CS-team can even secure your growth story and become a profit center!
Like it or not, more and more SaaS companies these days have a hard time growing new clients.
The only logical question therefore is: How can we expand and develop our existing ones even better?
In this episode of #thesaassymphony, Linus Haferkemper and I talk about exactly what has to be done in order to grow revenue from already existing clients – and even monetizing services that you are giving away for free right now.
We talked about what non-value-adding activities you should cut out, how to actually quantify your CS-teams impact and what you can do right away when thinking about leveraging your customer success potential.
Tune in, have fun!
#b2bsaas #customersuccess #growth
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