There is a huge misconception that the best business is a business that is at the beck-and-call of its clients. The truth is that the best business is a business that effectively sets boundaries, and manages and exceeds client expectations in order to maintain a productive and effective flow
If you are constantly juggling clients, answering the phone at all hours of the day, interrupting your personal time to fit in business, and feeling stressed, I am going to be talking about 3 Reasons Why Beck-and-Call is Not Better Business.
Reason #1 is that It’s Impossible to Manage Client Expectations.
Without structure and a solid foundation of rules and regulations, managing client expectations is impossible. They will expect the world, and will be sorely disappointed, when you do not deliver it.
You may find yourself, at one point or another, running yourself ragged juggling multiple clients, all of whom expect your undivided attention. When you find it impossible to meet the expectations of your clients, your business will suffer in more than one way. You’ll be exhausted and clients will be left dissatisfied. No one wins.
It is in your best interest to find a way to establish some ground rules (and stay firm to them), your clients will maintain healthy expectations and be satisfied (if not extremely happy) with the results.
Tune in tomorrow for Tip 2 on why beck and call is NOT a better business.
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Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™
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Published on 1 year, 5 months ago
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