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279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello
Episode 277
Published 7 years ago
Description
When a customer churns, this is a tremendous opportunity for you to:
- Get feedback on your company’s good, bad, and ugly
- Find out what the lost customer really needs
- Find out their timeline for achieving it
- Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor
- Keep the lines of communication open
- Work to become the vendor they do need
Learn more from our guests Jason Katz and Ryan Vitello in this episode.