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538. Never Stop Loving Your Customers, Even When They Leave
Episode 534
Published 6 years, 8 months ago
Description
When a customer churns, this is a tremendous opportunity for you to:
- Get feedback on your company’s good, bad and ugly
- Assess what the lost customer really needs
- Listen to their timeline for achieving it
- Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor
- Keep the lines of communication open
- Work to become the vendor they do need
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