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736. Why a Perceived Problem Still Needs Solving
Episode 731
Published 5 years, 10 months ago
Description
When you love something, you want to protect it.
But working in CX often means hearing only the negative from customers.
And it doesn’t matter if you agree — you still need to solve the problem.
In this Takeover episode, host Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about how to keep your customer experience running smoothly.