Episode Details
Back to EpisodesJ.D. Power Survey Shows Auto Insurer Customer Dissatisfaction
Published 3 years, 3 months ago
Description
Mark Garrett, a director at J.D. Power, discusses a recent survey that shows the auto insurance industry and its customers are facing an unenviable situation: Many insurers are facing record‑high loss ratios, while many customers are seeing big rate increases. The price pressures are leading to big drops in satisfaction.