Episode Details

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Have you ever been yelled by a citizen while conducting an investigation or helping a customer at the animal shelter? Did you say something that made the situation worse? Have you ever needed to call for a police officer or a supervisor to help you with a verbally combative person? This lecture was designed from techniques like verbal judo, crisis intervention and mediation. We will look at how your body language, tone and the words you use dictate the flow of your interaction and how to make an argumentative person become polite and respectful. This session is live and interactive and will provide 2.5 hours of certified training (On Scene Certification). This course/webinar/series/conference aligns with the requirements of Continuing Educational Units by the National Animal Care & Control Association (NACA). National certificate holders can submit for credit consistent with the NACA CEU policy located here: https://nacatraining.org/continuing-education-recertification/ This session hosted by Daniel Ettinger *The link for training will be emailed 48 hours prior to the start of the session.