Episode Details

10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement

Published 2 years, 9 months ago

Chapters:

00:00:00 - 10 Tips for Verbal Crisis De-escalation

00:04:25 - Approaching and De-escalating a Person in Crisis

00:09:09 - De-escalation Techniques: Walk and Talk, Offer a Piece of Gum, Hear Their Perspective, Empowerment.

00:13:35 - Understanding Your Emotional Reactions in the Moment

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