Episode Details

Do you feel confident about your current maintenance processes? Maintenance is an area where plenty of property managers struggle with client satisfaction.

In this interview, Jason speaks with Ray Hespen, CEO and co-founder of Property Meld about how tracking key metrics can be an incredible way to identify areas of improvement within your maintenance process. In turn, this can improve resident satisfaction, increase owner retention, and lower maintenance costs.

[03:40] How Metrics Can Help You Improve Client Experience

[09:35] Maintenance Analytics you Need to Pay Attention to

[14:50] The Maintenance Hierarchy of Needs

[21:47] A New Tool for Tracking Maintenance Stats

"Oftentimes it's really hard to see what you need to fix next until you progress to that next stage and stuff breaks."

"In most areas of business, there's a lot of myths and ideas around what creates a good experience or what actually creates retention."

"Just because they don't love you doesn't mean they're going to go shout from the rooftops nobody should work with you."

"Anything that can be done too little can also be done in excess. It can be done too much."

DoorGrow and Scale Mastermind

DoorGrow Academy

DoorGrow on YouTube

DoorGrowClub

DoorGrowLive

TalkRoute Referral Link

[00:00:00] Ray Hespen: We've got a really amazing product that's dropping in the middle this year. I think it'll be industry shifting, but it's actually providing the visibility to where you're at on the ladder and what you should be working on. Not just you, not just company X and be like, "how do I think I'm doing in my own little paradigm," but like, where am I at against my competitors?

[00:00:19] Jason Hull: Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses.

[00:01:03] We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder, and CEO of DoorGrow. Now let's get into the show.

[00:01:21] So my guest today is Ray Hespen, CEO of Property Meld. Ray, welcome back.

[00:01:29] Ray Hespen: Hey, thanks so much Jason. Super excited to come back. This is always a lot of fun, so appreciate the invite.

[00:01:34] Jason Hull: So just before we were in green room and Ray was flirting with me and telling me how good I looked since we last met.

[00:01:41] Ray Hespen: Just a little bit. Don't tell everybody my secrets-- how do I butter up

[00: