Episode Details

Contact us and share your opinion

Your primary care update by Andy and Gandhi covers all the latest news in General Practice including:
is the GMC fit for purpose?
General Practice IT and outages
The end of PSCE by Capita?

and more...
00:00 Intro
01:11 GMC reverse:
https://www.pulsetoday.co.uk/news/bre...

Apology as guilt - consequences
Patient testimony over documentation
Other factors img


GMC judgement: https://www.pulsetoday.co.uk/news/reg...

12:38 Readers questions:
Email From A practice manager from Nottingham… about two-tier workforce re practice and ARRS staff

Hi Andy and Gandhi

Thank you for your weekly podcast, it is very informative – I am not sure how you both manage to digest all the information and changes that we face on a weekly basis, and then hold an informative podcast on the issues…

I generally listen to the recording, and so don’t contribute to the live event – there was one issue that I wanted to mention after this weeks’ episode and that was when you discussed ‘up skilling the reception team to care navigators’ – my comment / concern is that if we are being asked to up skill staff it would be good if there was some funding to increase the pay to reflect this up skilling (and not just funded training)… The role of receptionist is key, but the underfunding of practices, which is particularly an issue in deprived areas means many receptionists are employed on the minimum wage or very near it.

The ARRS funding via the PCN DES is highlighting the disparity in T&C’s between the ARRS staff and practice staff T&C’s and this increasingly becoming an issue.

Best wishes

Suggestions
Use care coordinator funding / staff to support this work - co-ordinators / champions
We do need to think carefully about 2 tier T&C issue - can be dependent on employment arrangements
See pharmacists leave meds ops at ICBs to join PCNs, other staff leaving roles to join PCN

22:10 EMIS outage: https://www.pulsetoday.co.uk/news/tec...
Emis out for hours
Adastra issues recently
Cyber attack - did result in better IT
Smaller issues of internet and IT failures intermittent

What do you do when it happens?