Episode Details

Our guest this week is John Cox, the CTO of Coles Group. There’s a lot of interesting things happening at Coles, including an in-progress shift to an events-based architecture. This has wide-ranging use cases, from in-store replenishment and reducing out-of-stocks on ecommerce orders, to anticipating customer service and listing next-best actions for team members. We also discuss the Group’s IT strategy, and why adoption of cloud services is not a specific strategic pillar.