Episode Details

In the past two episodes, Cisco TAC Engineers and Technical Leaders from the Cisco APJC and AMER Regions shared a brief glimpse of a Cisco TAC Engineer role. Cisco Technical Assistance Center (TAC) is a global organization that provides around-the-clock, award-winning technical support services. In this episode, join our Senior TAC Engineer, Indraji Desai, and Technical Leader, Maria Jose Mendez Vazquez, from the Cisco EMEA Region to learn what it is like to be a Cisco TAC Engineer, approach towards resolving complex customer issues and the use of predictive innovations in troubleshooting. For questions, comments, or feedback, please email: cisco-techinsiders-podcast@cisco.com