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E495 - Irinia Poddubnaia - How to Build an Ecommerce Company and Develop a Tracking Software for Customer Communication
Description
Join us in this episode as we talk to the founder of Trek Mage, Irinia Poddubnaia, about her journey of starting a business in China, running an e-commerce company, and developing a software to help e-commerce providers with tracking and customer communication. Hear about her experiences and insights in building and automating processes, integrating with e-commerce platforms, and providing beginner-friendly solutions for tracking and customer communication.
Our Guest
Irinia Poddubnaia
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https://trackmage.com/
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https://www.instagram.com/trackmage/
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https://www.linkedin.com/company/trackmage/
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https://twitter.com/TrackMage
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https://web.facebook.com/trackmage/
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https://web.facebook.com/groups/trackmage
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https://www.youtube.com/channel/UCxA1xlANK5j0jdQc02a99rg
Hacks to Take Away
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Bridge the communication gap with customers after the purchase to keep them informed and prevent lost orders.
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Ask customers for reviews to increase the likelihood of receiving feedback and improve the credibility of the store.
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Provide excellent customer support to build a solid relationship with customers and create opportunities for upselling.
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Ensure that all feedback mechanisms are working properly to prevent customer frustration.
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Engage customers throughout the entire purchasing process to improve customer satisfaction and loyalty.
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