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What is the best way to use the phone for promoting your business? Phone etiquette 102
Published 3 years, 2 months ago
Description
What's the best way to use phones in business?
Make sure you don't have too many numbers! - difficult to promote on marketing material
Make sure all numbers are publicly available - if you don't put them on social media, billboards, website, etc, no one will know where they are and can't call in
Send SMS/ voicemail/ Voice Notes/ email/ etc after missed calls - people need to know WHO called and WHY before they can decide if it's worth calling you back and taking further action.
Case in point - scrap metal buyer LAG - multiple numbers (who's calling?)/ odd hours (who could be calling at this hour?)/ no messages following call attempts (who's calling and why is this person reaching out to me)
Solution in this case - 2 or 3 numbers only/ during working hours (def not at night)/ SMS and whatsapp after calling (I would know know WHO is calling, WHY they're calling and WHAT I need to do to get the ball rolling again)
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