Today we are talking about Tip 4 of the 4 Essentials of Effective Communication, which is When You Can’t See Eye-to-Eye.
It happens - your personality sometimes clashes with that of a client’s. Does this mean you need to immediately end the business relationship? No, it certainly does not. When you can’t see eye to eye with your clients, it’s important to let go of your ego, and remain calm.
Your disagreements may stem from the fact that you’re not communicating effectively. If you’ve offered your professional opinion to a client, and your opinion was ignored, take it with a grain of salt. You’ve fulfilled your professional and ethical duty by informing your client. It’s nothing personal, it’s just business. If you allow the rejection to get to you, you’ll lose out on a lot of valuable business and will ultimately never be able to understand how to communicate effectively. When it comes to practicing effective communication with clients, emotions shouldn’t be involved.
Your Action Step for this Tip is: It’s going to happen - there will be some clients that you just don’t jive with. Don’t take it personally and focus on the commonality and areas where you see eye-to-eye. Remain professional and pay attention to providing quality service or products until the client moves on.
Over the past 4 days I have shared 4 tips for effective communication. How can you apply each one of these or apply them even better to help you be an even more effective communicator and accelerate your results in business and in life?
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Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™
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Published on 1 year, 8 months ago
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