Today we are talking about Tip #3 for Effective Communication, which is A Message with Confidence.
Confidence is an essential role in being able to come across as a master of effective communication. If you demonstrate that you aren’t confident in your abilities, people will instinctively think that you lack experience and are bluffing your way around. This may lead to one of three outcomes:
1) the client tries to talk you down from your initial quote;
2) the client doesn’t hire you at all;
3) the client hires you at your original rate but isn’t confident that you can complete the task to his or her expectations.
If you’re selling a quality service, you should be confident about your skill set. The more time you spend communicating with clients, the more comfortable you both will feel. In turn, you’ll grasp the true concept of effective communication.
Your Action Step for this tip is: If you tend to be nervous during a call, practice the conversation with your assistant or colleague. The more confident you are in the conversation, the more effective your communication will be. This is a great opportunity for questions to be addressed, so you can adjust the content as needed to ensure clarity.
Tune in tomorrow for Tip #4 for effective communication.
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Anne Bachrach
The Accountability Coach™
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Published on 1 year, 8 months ago
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