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The year 2023 will be remembered as the year when artificial intelligence disrupted the workforce. However, many people fear being replaced by AI. To make AI less scary at work, it is important to broadcast AI to the team, remind people that AI is an assistant, incorporate it into existing work, and frame AI as a draft-maker, not a decision-maker. Embracing AI can help people do their jobs better and improve their confidence. Human oversight is essential when using AI for customer communication.

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