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Ep574: How traditional banking is being disrupted by new products and strategies
Published 2 years, 11 months ago
Description
Jeroen Plag, Head of Group Strategy & Innovation, ING
How should banks position themselves not only to leverage the benefits of digitalisation but also to protect against previous unlooked-for increases in risk and resiliency issues. The challenge is to improve customer experience, revenue generation and efficiency while maintaining confidence in the bank’s cybersecurity profile and 24/7 availability of its services. Robin Amlôt of IBS Intelligence speaks to Jeroen Plag, Head of Group Strategy & Innovation at ING about the future of banking and the future of money.