Episode Details
Back to Episodes
The Future Of Customer Experience
Season 1
Episode 127
Published 3 years, 3 months ago
Description
Simon Fraser Vice President of CX Strategy at InMoment returns to the Podcast to talk about the future of customer experience (CX)
He discusses with Simon:
- Why are you asking for customer feedback?
- Chat GPT
- Supervised Machine Learning & AI
- Tailored feedback modelling
#theproductivityexperts
Register for the 2026 Productivity Forum
Download a copy of our first ReThink Productivity Retail Report
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn