Episode Details

One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.

In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:

• why connection is foundational to successful interactions with high conflict people
• the brain’s request for connection
• why it is so difficult to remember to connect before problem-solving
• the impact of connecting—using EAR Statements
• whether connection and EAR Statements can be over-used

LINKS

• BOOKS
  • Calming Upset People with EAR
• ARTICLES
  • Calming Upset People Fast with EAR
  • The CARS Method®
• Our website: https://www.highconflictinstitute.com/
• Submit a Question for Bill and Megan
• All of our books can be found in our online store or anywhere books are sold, including as e-books.
• You can also find these show notes at our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

• (00:00) - Welcome to It's All Your Fault
• (01:21) - Intro to Connection
• (02:22) - Foundational to Successful Interactions
• (04:14) - Connection vs. Isolation
• (05:17) - Connecting with an HCP
• (08:18) - How the Brain's Involved
• (13:44) - Hostility Bias
• (15:00) - Misreading Cues
• (17:56) - Difference in Cultures
• (19:37) - Remember to Connect First
• (24:36) - EAR Statements
• (26:44) - Can You Overdo It?
• (29:53) - Wrap Up
• (30:24) - Reminders