Episode Details
Back to Episodes550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle
Episode 550
Published 3 years, 3 months ago
Description
Here's what we're talking about in this episode:
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Overview of KPIs that are important indicators of the studio's financial performance.
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Overview of KPIs that indicate the quality of the customer experience in a fitness studio.
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Explanation of four KPIs to evaluate the quality of the customer experience:
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Conversion Rate
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Attrition Rate
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Net Member Change
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Average Membership Link.
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Emphasis on the importance of tracking KPIs to understand and target the needs of customers and achieve business growth.
Links:
https://www.linkedin.com/company/studio-growco/
https://studiogrow.co/