Episode Details

Hailing from Franklin Lakes, NJ, at the age of 15 Paige Gould got her start in the hospitality industry. After Graduating from the Culinary Institute of America in 2008 and completing an internship at Clio, in Boston, MA. Paige, with her future husband and business partner, Chris Gould, made the decisions to hang out for a few years where they learned under some incredible restaurants. Chris did time as sous chef at Coppa and the chef de cuisine at Uni Sashimi Bar. Paige was a cook at Clio and Toro. In 2014 they made the move north to Portland, Maine, and opened Central Provisions, where they were a finalist for the prestiges James Beard "Best New Restaurant" in 2015. 4 years later Central Provisions is still going strong and the couple has also opened a second restaurant, Tipo.

Show notes… Favorite success quote or mantra:

"Employees first. Guest second."

In this episode with Paige Gould, we discuss:

• How being able to deliver and serve happiness is what originally drew Gould into this industry.
• How she learned from Ken Oringer, the importance of taking responsibility for your station. Even if you were not the person to prep the station, once you're on that station, it is your responsibility to make sure everything is standard.
• How she learned from Jamie Bissonnette, the value of leading by example, being charming, and keeping the mood light, and fun.
• How to cope with dyslexia in the restaurant industry.
• The supportive culture in Portland, ME among restaurant owners. Unlike other cities that Paige has worked in, where restaurants competed against each other, in Portland, restaurants work with each other.
• Creating the core value of not talking shit about other restaurants.
• Why it is better to own your restaurant space VS renting or leasing.
• If you want to be the best, you've got to work for the best.
• Sharing stories and history to round off your brand.
• If you get turned away from a bank after trying to secure a loan, find out why you got turned away and take corrective actions.
• Having more startup capital than you think you'll need.
• If you're purchasing the building that will house your restaurant, make sure you create two separate LLC's. One LLC that owns your restaurants and another LLC that owns the building.
• Hiring people who are strong where you're week.
• Being mindful and realistic about the restaurant you're creating. The more impressive you want it to be, the more effort and time it will need. Do you really want it? Really?
• Having your systems and culture in place before opening your second location.
• Constantly evolving and improving your systems. Never settle.

Resources mentioned:

• 067: Chef Jamie Bissonnette Of Toro

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