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#003 - Customer Service Secrets with Denny Richards
What’s the secret to setting yourself apart with great customer service? In this episode, Andy speaks with Denny Richards, the Customer Service Wizard from the Sprinkler Supply Store. Denny is the go-to guy for helping customers and making sure they feel seen and heard. Today, he shares the secrets to providing great customer service, down to exact phrases to use to better resolve conflicts. Don’t miss his expert insight for providing more value and keeping your customers happy.
“It can be a real trick sometimes to tell the customer NO without saying NO”
-Denny Richards
In this Episode
- What’s the deal with Amazon customer service? Andy and Denny dig into the difference between them and other providers like the Sprinkler Supply Store
- Email rules and response flows for newbies to use as guidance when handling customer requests
- How to make sure your customers feel heard, plus resources to use when you don’t have the right answers
- What NOT to say when speaking to your customers and the different choices in words you can use for positive feedback
- Denny shares how he deals with upset customers, whether on the phone or through email
- Key points for providing more human value to your customers
Resources:
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Published on 5 years, 3 months ago