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RiskBites: The power of the apology
Published 3 years, 7 months ago
Description
What is the power of an apology? Apologies can have positive effects on maintaining a future therapeutic relationship, help to restore trust, reduce negative emotional reactions such as anger and even induce positive physiological responses for the patient and practitioner. This podcast covers what to say and what not to say in an apology as well as examples of effective apologies.