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Being A Guest Services Multiplier With Jesse B Good
Episode 196
Published 3 years, 4 months ago
Description
Jesse B Good is the Chief Multiplier of Aprendey, a company grounded on people skills and the guest experience. Jesse has over 20 years of experience leading front-line customer service teams and developing successful CX programs. In addition, Jesse has facilitated more than 1,000,000 customer service experiences (and counting). Tune in as Jesse B Good brings his guest experience expertise to the Give An Ovation podcast!
On this episode, Jesse and host, Zack discuss:
- Perfecting the guest experience
- Customer retention
- Measuring the guest experience
- Consistent improvement
- More!
Thanks, Jesse!