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PITCH IN. 

Train your staff and front desk to be aware when another stylist is having a hard time keeping up, for whatever the reason. Make it common practice to help out. Coworkers should always be prepared to sweep up hair, shampoo a guest, or even finish a coworker’s customer by blowdrying.

 FESS UP. 

Always admit you’re running late. When your customer arrives, tell her you’re behind schedule and that you’re terribly sorry. Tell her how much longer you are going to be; this allows the client to run an extra errand or grab a bite to eat.

 DOLE OUT. 

Give something back to the client by way of apology for making her wait. Consider giving a discount, a coupon for a discount on a new service offered, or a small retail product. 

 CALM DOWN. 

Never panic, skip steps, or rush the service however much you might be tempted to do so. Stay professional and indicate by your words and your actions that you really do respect your customer’s time. If you’re disastrously behind, give a call to some of your later clients and see if you can reschedule them, or at least give them a heads up that you’re running late.

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