Episode Details

A little over 10 years ago, I was leading a process improvement (kaizen) team. The goal was to clean, paint, and organize a large area in our manufacturing plant. One of my responsibilities as the team leader was to obtain the paint for the team, so they could paint the entire area on Thursday of the event week. However, I failed to get the paint on time. As a result, I chose to work overnight, a 26 hour shift, and paint the entire area myself to make up for my lack of planning and poor leadership. I was able to turn the negative into a trust building positive.