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Member Spotlight: ‘Your Customer is Anybody You Look at Except the Person in the Mirror’
Episode 354
Published 3 years, 3 months ago
Description
Our guest today is Martin Shehan, vice president of Provider Practices at Mercer Health Medical Group. Mercer Health has been named an MGMA Better Performer and Martin is here to discuss the philosophy and the processes that helped the practice achieve that distinction.
Resources:
Better Performers: https://www.mgma.com/data/benchmarking-data/better-performers
Mercer Health Profile: https://www.mgma.com/practice-resources/operations-management/mgma-better-performers-mercer-health-medical-group
MGMA DataDive: https://www.mgma.com/data/landing-pages/mgma-datadive-overview
Sponsor:
This episode is brought to you by the MGMA Emerald Card* (about.mgma.cards/), the premier card built specifically for medical practice owners. With 1.5% cashback, paid MGMA dues bonus, no impact on personal credit, and vendor rebates, it’s tailor-made to medical practices. So what are you waiting for? Go to about.mgma.cards/ to get started today.
*Conditions apply. Subject to approval. Mercantile Financial Technologies, Inc. is a financial technology company, not a bank. The MGMA Credit Cards are issued by Hatch Bank pursuant to a license from Mastercard. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Review the cardholder agreement at about.mgma.cards/terms.
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Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.