Episode Details
Back to EpisodesHow to Succeed at Retail Sales in an Online World
Published 6 years, 8 months ago
Description
Mike Montague and Rob Fishman talk about how to succeed at retail sales. Rob Fishman is a long-time Sandler trainer and author of the new Sandler book, Retail Success in an Online World.
Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world
In this episode:
- Who is Fishman's new book for?
- Attitudes to have and avoid in the retail space
- Where you might get stuck
- How a salesperson can make all the difference in the retail space
- Be wary of becoming an unpaid consultant
- How to kill a sale in 8 seconds
- Know your customer's style
- Interrupting vs Inviting
- The Questioning Palette: What questions should we have ready for selling in a retail setting?
- What advice would Rob give his 20-year-old self?
- Rob's favorite Sandler rule
- Rob's best attitude, technique, and behavior to succeed in an online world
- Information on Rob's book
Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world
Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.
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