Episode Details
Back to Episodes
EP 109: The Customer Experience
Description
We're back! 🤗
Listen to today's podcast about why the customer experience matters...🥰 It's one of the most important things to remember.
Show up with intention. Always give your best to your guest. Focus all your attention on the person in your chair.
When servicing clients:
- Don’t answer any phone calls.
- Don’t let your cell phone ring.
- Don’t talk to other stylists.
- Don’t gossip or pay attention to other guests.
- Don’t tell clients your problems; listen to theirs. We should listen twice as much as we talk.
Physically get down on their level, so you are eye-to-eye during the consultation. This will help you focus and listen. Make a habit of conscious listening. Your guests will feel special and want to spend time with you again. Pretend that clients have a sign that says “Make Me Feel Important” hung around them. 🤗❤️
Thank you for listening! ➡️ Don't forget to subscribe and leave a review...we'd love to hear your feedback. We're also over on YouTube- if you'd like to learn more.
________________________________
Make sure to subscribe to our YouTube Channel as well!
Visit my Amazon Store for all my favorite products!