Episode Details

Episode 29: How to Transition from Top-down to Bottom-Up Management

In this episode of The Wize Guys Podcast, Brenton Ward, Ed Chan, and Jamie Johns talk about the difference between Top-Down Management versus Bottom-Up Management is similar to Command and Control versus Leadership by Empowerment.

Top-Down Management is about getting Control (Command & Control) whereas  Bottom-Up management is about Giving up Control (Leadership by Empowerment). 

Find out how you can start implementing Bottom-Up management in your Accounting practice so your team can run the business for you and prevent you from becoming a prisoner in your business. 

Timestamps:

0:35 - The importance of delegation
2:14 - Communication traffic vs production traffic
3:07 - How to allocate time with your people and clients
4:09 - Tips for handling A, B, C, and D types of clients
7:14 - How to manage difficult clients
10:15 - Ways to design bottom-up management
15:34 - What are the quad A & B activities

Quotations:

“The problem with delegation is that if you don't hire the right person and give them the right training and they'll make a mistake. You'll get discouraged by it and you'll feel like, ‘Oh, if you wanna do it right, you just gotta do it yourself.’” - Ed Chan

“We have an internal policy and procedure that any sensitive matters are not to be communicated with the clients via email.” - Jamie Johns

“It's really hard to differentiate between a client that's simply recalcitrant and a client that just needs more education and more training and changing their habits.” - Ed Chan 

USEFUL LINKS:

• FREE DOWNLOAD playbook to streamline your practice workflow system: The Accountants Systems Playbook 
• Download FREE eBook: The Accountant's 20-Hour Workweek Playbook

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Email: support@wizementoring.com

Download the full transcript here.

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