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Taking the Boring Out of Banking—with Jennifer Windbeck - Queer Money Ep. 172
Description
How do you feel about going to the bank? Does it sound boring? Or maybe a little intimidating? Who do you expect to talk to there? Somebody in a suit who doesn’t really get you? What if the banking experience was more fun and less stressful? What if you could talk to someone like you—and get the help you need?
Jennifer Windbeck is the Managing Vice President of Capital One Cafés and Branches, In-Store Experience, Operations and Network Management with Capital One. In her role, Jennifer leads the growing network of cafés across the US, and she is responsible for associate and customer experience and localized brand-building activities. Capital One is committed to supporting the queer community, earning a perfect score on the Human Rights Campaign’s Corporate Equality Index. The bank was also designated as one of best places to work in terms of LGBT equality for the sixteenth consecutive year!
On this episode of Queer Money, Jennifer joins us to explain what Capital One means by Banking Reimagined and discuss how the company is tapping into emerging retail trends through their café experience. She describes the bank’s just-in-time money coaching, sharing Capital One’s focus on personal connection and adapting to what people really need. Listen in for Jennifer’s insight around Capital One’s efforts to hire a diverse group of ambassadors and learn how the bank is engaging with trusted organizations in the communities it serves.
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