Episode Details

Friends,

Today’s New York Times has a story about Russia’s powerful internet regulator, Roskmnadzor, whose collection of personal data about average Russians has, in the Times’s words, “catapulted Russia, along with authoritarian countries like China and Iran, to the forefront of nations that aggressively use technology as a tool of repression.”

A few weeks ago, the Times ran a story about China’s collection of personal data on its citizens through phone-tracking devices, voice prints, one of the largest DNA databases in the world, facial recognition technology, and more than half of the world’s nearly one billion surveillance cameras.

This is important and useful reporting. But pardon me if I ask an impertinent question: Why aren’t we hearing more about corporate surveillance of employees in the United States? Or about corporate surveillance of Americans in general? Or how this corporate surveillance is being used by the US and state governments?

Even if Russia’s and China’s surveillance states are far more dangerously intrusive than America’s surveillance capitalism, shouldn’t we know more about how the same or very similar technologies are being utilized here?

Since I was secretary of labor, I’ve seen American companies load up on monitoring software — to watch what workers are doing every minute of the day. Workers are now subject to trackers, scores, and continuous surveillance of their hands, eyes, faces, and bodies. And increasingly, they’re paid only for the minutes (or seconds) when the systems detect they’re actively working.

Kroger cashiers, UPS drivers, and millions of others are monitored by the minute. Amazon measures seconds. J.P. Morgan — the largest bank in the United States — tracks how its workers spend time, from making phone calls to composing emails. At UnitedHealth Group, low keyboard activity can affect compensation and sap bonuses. In Amazon warehouses, some workers don’t get enough time to go to the bathrooms. ESW Capital, a Texas-based business software company, tracks workers in 10-minute intervals during which — at some moment that workers can’t anticipate — cameras take snapshots of their faces and screens.

“Digital productivity monitoring” — isn’t that an innocent-sounding phrase? — is spreading even to white-collar jobs requiring graduate degrees. Radiologists get scoreboards showing “inactivity” time and comparing productivity to their colleagues’. Doctors and nurses describe increasing electronic surveillance over workdays. Even lawyers are being closely monitored.

Firms selling all this monitoring technology gush with testimonials from supervisors describing newfound powers of “near X-ray vision” into what workers are doing other than working: watching porn, playing video games, using bots to mimic typing, two-timing. Dystopia now!

Russia’s and China’s growing surveillance systems seem more dangerous and intrusive than America’s increasing surveillance of our workers because the information Russia and China collect can stifle dissent.

But are the surveillance systems really that far apart? Big corporations that gather loads of data on exactly what their workers do all day (and sometimes into the night) — including in their purview the growing ranks of remote or gig workers — can stifle workers’