Episode Details

In the early 2000s, Charity Majors was a homeschooled kid who’d gotten a scholarship to study classical piano performance at the University of Idaho.

“I realized, over the course of that first year, that music majors tended to still be hanging around the music department in their 30s and 40s,” she said. “And nobody really had very much money, and they were all doing it for the love of the game. And I was just like, I don't want to be poor for the rest of my life.”

Fortunately, she said, it was pretty easy at that time to jump into the much more lucrative tech world. “It was buzzing, they were willing to take anyone who knew what Unix was,” she said of her first tech job, running computer systems for the university.

Eventually, she dropped out of college, she said, “made my way to Silicon Valley, and I’ve been here ever since.”

Majors, co-founder and chief technology officer of the six-year-old Honeycomb.io, an observability platform company, told her story for The New Stack’s podcast series, The Tech Founder Odyssey, which spotlights the personal journeys of some of the most interesting technical startup creators in the cloud native industry.

It’s been a busy year for her and the company she co-founded with Christine Yen, a colleague from Parse, a mobile application development company that was bought by Facebook. In May, O’Reilly published “Observability Engineering,” which Majors co-wrote with George Miranda and Liz Fong-Jones. In June, Gartner named Honeycomb.io as a Leader in the Magic Quadrant for Application Performance Monitoring and Observability.

Thus far Honeycomb.io, now employing about 200 people, has raised just under $97 million, including a $50 million Series C funding round it closed in October, led by Insight Partners (which owns The New Stack).

This Tech Founder Odyssey conversation was co-hosted by Colleen Coll and Heather Joslyn of TNS.

‘Rage-Driven Development’

Honeycomb.io grew from efforts at Parse to solve a stubborn observability problem: systems crashed frequently, and rarely for the same reasons each time. “We invested a lot in the last generation of monitoring technology, we had all these dashboards, we have all these graphs,” Majors said. “But in order to figure out what's going on, you kind of had to know in advance what was going to break.”

Once Parse was acquired by Facebook, Majors, Yen and their teams began piping data into a Facebook tool called Scuba, which ”was aggressively hostile to users,” she recalled.

But, “it did one thing really well, which is let you slice and dice in real time on dimensions that have very high cardinality,” meaning those that contain lots of unique terms. This set it apart from the then-current monitoring technologies, which were built around assessing low cardinality dimensions.

Scuba allowed Majors’ organization to gain more control over its reliability problem. And it got her and Yen thinking about how a platform tool that could analyze high cardinality data about system health in real time. “Everything is a high cardinality dimension now,” Majors said. “And [with] the old generation of tools, you hit a wall really fast and really hard.”

And so, Honeycomb.io was created to build that platform. “My entire career has been rage-driven development,” she said. “Like: sounds cool, I'm gonna go play with that. This isn't working — I'm gonna go fix it from anger.”

A Reluctant CEO

Yen now holds the CEO role at Honeycomb.io, but Maj