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This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.

[01:09] Journey -  Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now. 

[04:00] Negotiation –  Veronique describes the circumstances that can result in a negotiation taking place.

[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.

[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.

[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.

[31:12] Legislation -  Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.

Resources:

Connect with Veronique:

Website: tenantsconsult.com.au/

This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium  in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management