Episode Details

As a leader, what's the best way to handle a mistake you or your team has made? As an individual, how do you reconcile damaged relationships that result from a mistake? Today, we will look at what makes a meaningful, effective apology when – as the book title says – "sorry isn't enough."

Joining us is Dr. Jennifer Thomas, who along with New York Times best-selling author Gary Chapman, has co-authored the book, When Sorry Isn't Enough: Making Things Right with Those You Love.

Find the full show notes at http://blog.bcwinstitute.org/s2-e5-dr-jennifer-thomas.