Podcast Episodes

The Big Data Conversation: Vandana Khanna, MetLife

Season 1 Episode 7

Data quality isn't the most glamorous topic in enterprise AI — but it might be the most important one. In this episode, Sally Fletcher, Head of Thoug…

5 hours ago

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Getting the Buy-In and Downstream Impact from AI Initiatives, Sefa Soybir EY

Season 1 Episode 6

Everyone's running AI pilots, but how many are actually delivering real business impact? In this episode, we're joined by Sefa Soybir, Senior Manager…

1 week, 3 days ago

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Reality Check: Exploring the Data Behind the GBS AI Hype

Season 1 Episode 5

The AI conversation in Global Business Services is loud; but how much of it is grounded in reality? In this episode, we sit down with two of the most…

3 weeks ago

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How to Scale Agentic AI

Season 1 Episode 4

As enterprises shift from AI pilots to full-scale deployment in 2026, the real challenges emerge — and 40% of agentic AI projects are predicted to fa…

1 month ago

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The Power of UX Everywhere: Jan Nikus (KONE Business Services)

Season 1 Episode 3

In this episode of GBS Rewired, Sally Fletcher speaks with Jan Nikus, Vice President of KONE Business Services, about the importance of user experien…

1 month, 2 weeks ago

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Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)

Season 1 Episode 2

In this episode of GBS Rewired, we sit down with Dr. Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, to explore h…

2 months ago

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Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

Season 1 Episode 1

How is Agentic AI transforming the GBS operating model? 

In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Ag…

2 months, 2 weeks ago

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