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Prime and Aware Merger, Fee Hikes, and the Pricing Challenge in Superannuation
Episode 32
#32. Neil Benson unpacks the growing pressure on Australian superannuation funds to clearly explain what members pay for, and whether scale, complexi…
9 hours ago
Xavier O'Halloran: Superannuation's Customer Service Failures
Episode 31
#31. The episode digs into why customer service in superannuation call centres is consistently failing, what that means for members at moments of rea…
1 week, 4 days ago
Transforming Death Claims Handling: How CBUS Super Tackled Super’s Most Challenging Process
Episode 30
#30. Cohosts Neil Benson and Sarah Penn chat with Kerry Vogel, Head of Insurance Claims, Performance and Delivery at CBUS Super.
Today's conversation…
1 month, 1 week ago
From Barbell to Ecosystem: Rethinking Member Engagement and Advice in Super with Duncan McPherson
Episode 29
#29. Guest Duncan McPherson, founder of Borromean Consulting and former Link Advice CEO, joins Sarah and Neil to dig into the evolving intersection o…
1 month, 3 weeks ago
Supercharged Conversations: Unpacking the Future Fund Admin Forum 2026
Episode 28
#28. Join Sarah and Neil as they recap from day two at the Future Fund Admin 2026 forum in Sydney.
This episode argues that super funds can’t achieve …
2 months ago
Day One Highlights from the IBRC Future Fund Admin Conference
Episode 27
#27. Join Sarah and Neil as they recap from day one at the Future Fund Admin 2026 forum in Sydney.
This episode grapples with whether Australia’s supe…
2 months, 1 week ago
Industry-Platform Partnerships, AI in Member Comms, APRA Cautions, and Telstra Super’s Big Merger
Episode 26
#26. Co-hosts Neil Benson and Sarah Penn break down the latest superannuation shake-ups and tech trends.
Highlights
Industry super funds are now experi…2 months, 3 weeks ago
Micro-ep - Super Admin Conference 19-20 May
Episode 26
Ep#26
Neil and Sarah will both be appearing at the IBRC Super Admin Conference on 19 and 20 May, 2026, in Sydney.
Register here: https://ibrc.com.au/fu…
2 months, 4 weeks ago
Superannuation Reforms: Switching Delays, Lead Generation, and Compensation Challenges
Episode 25
#25. Should retirees be forced to take a pension? Why are Treasury’s latest consultation papers sending shockwaves through the super industry? We bre…
2 months, 4 weeks ago
Super Advertising Bans to Employees, Advisor Education Reforms, and the Unintended Consequences of the Performance Test
Episode 24
#24. On this episode of That Super Show, co-hosts Neil Benson and Sarah Penn break down the Treasury’s proposed ban on super fund advertising during …
3 months, 2 weeks ago